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Qwerty
Click here to go to Help Desk
#IT Support Contents

Qwerty Help Desk

" Love your Help Desk "

We believe in a user friendly experience. That's why we believe we have the best Help Desk in the world! We have a web based Help Desk that allows our clients to log tickets online and through email. The ticket constitutes the primary work context of the help desk. A request to your help desk generates a ticket, whether it's sent by email or submitted online.

Our Help Desk makes it easy to publish solutions, guides and tips & tricks from the context of a ticket and share it with the end-user community. Minimizing the distance from thought to action. We engage the end user. When an end-user accesses the help desk, he can check up on his requests and access the community.

Any ticket view in our Help Desk is RSS enabled. Each ticket has its own headline and is marked as unread when updated.

Our Help Desk supports the basic ITIL Incident Management process and formalizes the process of Incident recording, classification, investigation, resolution distribution and closure. Furthermore the Incident ownership, monitoring, tracking and communication data are available on ticket level and as data output (via REST or as CSV exports).

 
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